Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment.
Chilled Deliveries are sent on next day delivery with arrival times being between 9am and 6pm. You must make sure you are in, as we cannot refund items for the courier being unable to deliver.
Dry goods are shipped first class.
Shipping fees include handling and packing fees as well as postage costs. Postage is included in the cost.
A zero returns policy is offered on all perishable items.
Your package shipment
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes are amply sized and your items are well-protected.
Chilled products are packed within insulated boxes manufactured by Woolcool. These are fully biodegradable, but can also be re-used.
The temperature is kept cool for chilled products using non-leak ice blocks. These do occasionally cause condensate so do not worry if the product is slightly damp. Again these are fully reusable and a 5 minute soak will allow them to reabsorb water before being frozen again.